# Dr. Muhammad Umar

> Enterprise AI & Digital Transformation Executive. Head of IT Infrastructure, Operations & Security at Alyasra Group, Salmiya, Kuwait. Leads AIVA (Alyasra Intelligent Virtual Assistant): a 30-module AI operations platform on Microsoft Dynamics 365 and a conversational BI assistant on Microsoft Fabric (Data: Microsoft Fabric; Security: Entra ID · row-level security; Channels: Teams · Web · Mobile; Build: 12 months). 18+ years in IT across India and the GCC in retail, FMCG and healthcare.

Technology executive with 18+ years in IT across India and the Middle East, with cross-industry depth in fashion, food and pharmacy retail, FMCG, healthcare and manufacturing. Leads IT strategy, infrastructure, operations, cybersecurity and AI & Automation at Kuwait-based Alyasra Group through a 20+ person multi-regional organisation and a $5.1M+ budget. Advises C-level leadership on AI and data strategy, and architected AIVA, the group’s enterprise AI service hub, while delivering ERP and cloud transformation at multi-country retail scale.

## Scale & infrastructure (career)
- Years in IT: 18+
- Retail stores supported: 1,300+
- Users supported: 12,000+
- Warehouses: 20+
- IT organisation led: 20+ staff
- Annual IT budget: $5.1M+
- ERP downtime, cloud DR: −40%
- Cloud migration efficiency: +25–30%
- Analytics performance: +25%

## AIVA platform (Alyasra Group)
- AIVA platform modules: 30
- AI services · workflows: 7 · 38
- Order-entry time: −70%
- Manual intervention: −35%
- Field-app licence savings: $80K / yr
- Legacy inspection records: 31,000+
- Legacy apps retired: 15+
- AIVA Assistant build: 12 months
- UI languages, incl. RTL: EN · AR

## Languages spoken
- English, Hindi, Marathi, Urdu

## Credentials
- Claude Certified Architect – Foundations, Anthropic, 2026
- Certified Information Security Manager, ISACA, 2025
- Project Management Professional, Project Management Institute, 2023
- Lean Six Sigma Black Belt, ASQ, 2020
- PRINCE2® 2017 Foundation & Practitioner, PeopleCert (AXELOS), 2019
- ITIL® Foundation, PeopleCert
- Ph.D. in Computer Application, Sri Satya Sai University of Technology & Medical Sciences, 2021
- M.Tech. in Information Technology, Karnataka State Open University, 2015
- Master of Computer Applications (MCA), Sikkim Manipal University, 2013
- B.Sc. in Information Technology, University of Mumbai, 2010

## Experience
- 2024-03 to present: Head of IT Infrastructure, Operations & Security, Alyasra Group (Kuwait)
- 2023-01 to 2024-03: Senior Manager, IT (Head of IT), Nobel Hygiene Pvt. Ltd. (Mumbai, India)
- 2019-05 to 2023-01: Manager, IT Infrastructure & ERP, Wellness Forever Medicare Ltd. (Mumbai, India)
- 2017-06 to 2019-05: Assistant Manager, IT Infrastructure & ERP, GINI & JONY Ltd. (Mumbai, India)
- 2013-12 to 2017-06: IT Executive, Monginis Foods Pvt. Ltd. (Mumbai, India)
- 2010-11 to 2013-11: Systems Engineer, NIIT Technologies Ltd. (Mumbai, India)
- 2008-02 to 2010-11: IT Engineer, Oxyzen Technology (Thane, India)

## Pages
- [Portfolio](https://muhammad-umar.com/): AI work, practice areas, career, credentials, academics
- [Research](https://muhammad-umar.com/research/): doctoral thesis "Execution of TQM Facilitator & IT Resources in Indian Industry" and papers
- [resume.json](https://muhammad-umar.com/resume.json): JSON Resume (machine-readable CV)
- [vCard](https://muhammad-umar.com/muhammad-umar.vcf)

## Contact
- Email: info@muhammad-umar.com
- LinkedIn: https://www.linkedin.com/in/mdumarp/