Dr. Muhammad Umar — Head of IT Infrastructure, Operations & SecurityHead of IT · Alyasra Group

Dr. Muhammad Umar: Enterprise AI, from pilot to daily operations.

Eighteen years of retail, FMCG and healthcare IT across India and the Gulf. At Alyasra Group I lead AIVA: 30 AI-powered modules on Dynamics 365, and an assistant that answers the business in plain language.

See the work Contact

AI: AIVA 30 modules · −70% order entry · agentic AI −35% manual work
Span: 18+ yrs · India → GCC · Retail · FMCG · Healthcare
Creds: Ph.D. · CISM · PMP · PRINCE2 · LSS Black Belt
New: Claude Certified Architect – Foundations · Oct 2026

02 — AIVA PlatformAlyasra Intelligent Virtual Assistant

30 modules a retail group runs on.

Sales, procurement, finance, quality, logistics and field operations, live on Dynamics 365 in English and Arabic. Built by a 4-person AI team.

35% less manual
intervention

Before: manual interventions per workflow = 100
With the agentic framework: 65 left per 100 (−35%)
Means to scale · wander illustrative

Fig. 02 — Manual intervention, indexed

01: Orders from the inbox. AI turns e-mailed purchase orders into D365 sales orders. No keying.; −70% entry time
02: Procurement, paperless. Proformas, packing lists and bank notices read by AI, customs to claims.; End to end
03: One field app, offline. AIVA Sales and AIVA Merchandiser replaced third-party van-sales tools.; $80K / yr saved
04: Approvals in one tap. From a Teams bot or the native app; new modules ship without a release.; Teams + mobile
05: Finance controls in the flow. Collections, payment links and AI-read credit reports, with a person approving.; Human-in-the-loop
06: Quality, history intact. Paperless PIN-signed inspections; every legacy record migrated at go-live.; 31,000+ records
07: Automation finds its next target. Task mining proposes the next routine; adoption tracked by country and role.; Task mining

03 — AIVA AssistantConversational BI · Microsoft Fabric

Ask the business. Get an analyst.

Conversational BI, not just chat. It knows the data model, explains the KPI and suggests the next move, with its assumptions on the table.

Data: Microsoft Fabric
Security: Entra ID · row-level security
Channels: Teams · Web · Mobile
Build: 12 months

AIVAAsk · Analyze · Act

You
What are the top 5 performing stores this month?
AI + Microsoft Fabric · row-level security applied
- Table
- Chart
- Executive summary
- Next actions
You
Show inventory levels compared to forecasts.
AI + Microsoft Fabric · row-level security applied
- Table
- Chart
- Executive summary
- Next actions
You
Why did footfall drop last weekend?
AI + Microsoft Fabric · row-level security applied
- Table
- Chart
- Executive summary
- Next actions

01AskPlain-language questions in chat.
02AnalyzeAI and Microsoft Fabric run the analysis, securely.
03ActInsights, forecasts, charts and next steps.

Business Q&A
KPI analysis
Trend & comparison
Report summaries
Visual insights
Proactive anomalies & forecasts
Planning support
Management write-ups

04 — ArchitectureAI-native · API-first · human-in-the-loop

AI that writes to the ERP, under governance.

Every path from a document to a Dynamics 365 record passes a control gate. The AI does the reading; people keep the authority.

Platform: Cloud-native, API-first, live two-way D365, Entra ID SSO, English/Arabic RTL.
Mobile: Offline-first apps; Kotlin Multiplatform with server-driven UI.
Events: Event-driven Teams bot on a passwordless managed identity.
SDLC: Agentic coding, multi-agent audits, shared context engineering.
GenAI: LLM localisation, validated AI diagrams, a code knowledge graph.

Control gateProcessing stepFig. 04 — Three governed write paths into Dynamics 365

05 — PracticeFive disciplines, one operating model

Five practices. One operating model.

01 / 05 — AI & Automation

Thirty modules. One AI backbone.

A 4-person AI team, 30 live modules on Dynamics 365 in English and Arabic, and an assistant that answers the business in plain language.

Platform: 30 modules · EN / AR
Order entry: −70% time
Manual work: −35% intervention

02 / 05 — ERP & Retail

One ERP across two business units.

Dynamics 365 Retail and POS across the store network, and Oracle ERP to D365 for Alyasra Foods.

Scale: 220+ stores · 6 countries
Programme: D365 Retail + POS
Migration: Oracle ERP → D365

03 / 05 — Cloud & Resilience

Downtime cut 40%, by design.

Cloud-native disaster recovery for Oracle ERP, and core services moved to AWS and Azure.

Downtime: −40%
Efficiency: +25–30%
Platforms: AWS · Azure

04 / 05 — Security & Governance

Governed under an ISMS, ready for audit.

Group cybersecurity under an ISMS, and IPO-ready IT for a listed pharmacy chain.

Framework: ISMS
Credential: CISM · ISACA
Audit: IPO-ready IT, SEBI

05 / 05 — Data & Analytics

Decisions on real-time data.

Power BI and Azure Synapse modernised; AIVA Assistant puts Fabric data a question away.

Performance: +25%
Platforms: Fabric · Synapse · Power BI
Access: Natural-language queries

06 — Career2007 → 2027

Head of IT Infrastructure, Operations & Security

Alyasra Group

Study: —
Milestone: Claude CertifiedArchitect – Foundations

Dial 355.5° · scroll to turn

Professional
Academic
Credential
Paper · talk
Milestone

07 — Timeline2007 → 2027 · drawn to scale in time

Twenty years, two tracks.

Work and study ran side by side: seven roles, four degrees, six credentials, three papers. Every bar sits on its real dates.

ProfessionalAcademicPaper · talkCredentialFull record: resume.json

08 — FootprintAzimuthal equidistant · centred on Mumbai

Mumbai to Kuwait: 2,764 km.

Sixteen years building IT across India, then the move to the Gulf. Every ring is 500 km from Mumbai; the line is the great-circle route.

Mumbai: Base 2008–2024; 19.08°N 72.88°E
Kuwait City: Base 2024–; 2,764 km
Riyadh: KSA; 2,770 km
Baghdad: Iraq; 3,239 km
Kathmandu: Nepal; 1,591 km
Bengaluru: Karnataka; 845 km

Fig. 08 — Range rings at 500 km · initial bearing to Kuwait 299°

09 — SpecificationOct 2026 CV and AIVA platform records

Specification.

Scale & infrastructure

Years in IT: 18+
Retail stores supported: 1,300+
Users supported: 12,000+
Warehouses: 20+
IT organisation led: 20+ staff
Annual IT budget: $5.1M+
ERP downtime, cloud DR: −40%
Cloud migration efficiency: +25–30%
Analytics performance: +25%

AI platform

AIVA platform modules: 30
AI services · workflows: 7 · 38
Order-entry time: −70%
Manual intervention: −35%
Field-app licence savings: $80K / yr
Legacy inspection records: 31,000+
Legacy apps retired: 15+
AIVA Assistant build: 12 months
UI languages, incl. RTL: EN · AR

Toolkit

AI Engineering: Multimodal document intelligence / Intelligent Document Processing / Schema-constrained structured outputs / Entity resolution / Agentic coding / Multi-agent orchestration / Adversarial verification / Context engineering
Platform Engineering: Cloud-native, API-first architecture / Event-driven architecture / Real-time D365 integration / Kotlin Multiplatform / Server-driven UI / Offline-first sync / Entra ID SSO / Managed identity
Enterprise AI & Data: Generative AI / Conversational AI / Prompt Engineering / LLM Evaluation / Agentic AI & Multi-Agent Systems / Large Language Models / Retrieval-Augmented Generation / Model Context Protocol
Leadership & Strategy: IT Strategy & Roadmap / Digital Transformation / Enterprise Architecture / IT Governance / Budgeting & Cost Optimisation (CapEx/OpEx) / Vendor & Contract Management / CXO & Board Engagement / Change Management
Platforms & Infrastructure: Dynamics 365 (F&O, Retail) / SAP HANA (RISE with SAP) / Oracle ERP / POS Systems / AWS / Microsoft Azure / Cloud Migration / Disaster Recovery & BCP
Security & Risk: ISMS / Cybersecurity Strategy / Identity & Access Management / Endpoint Security / Vulnerability Management / Incident Response / Regulatory Compliance

10 — CredentialsIssuer artwork shown unaltered

Certified to architect it.

New · Anthropic · October 2026

Claude Certified Architect – Foundations

Anthropic’s credential for solution architects: earners design and build production-grade applications with Claude using Claude Code, the Claude Agent SDK, the Claude API and MCP. Earned by passing the proctored Claude Certified Architect – Foundations exam.

AI System Design
Claude Agent SDK
Claude Code configuration
Context Management
Generative AI Architecture
Large Language Models
Multi-Agent Orchestration
Production reliability
Prompt Engineering
Structured output
Tool & MCP design

Credential details · Credly

Certified Information Security Manager
ISACA
2025
Verify ↗
Project Management Professional
Project Management Institute
2023
Verify ↗
Lean Six Sigma Black Belt
ASQ
2020
On request
PRINCE2® 2017 Foundation & Practitioner
PeopleCert (AXELOS)
2019
Verify ↗
ITIL® Foundation
PeopleCert
—
On request

11 — AcademicsFour degrees · three papers · one thesis

Doctor of Philosophy, 2021.

Doctoral research into how Total Quality Management facilitators and IT resources work together to drive customer satisfaction across India’s ICT industry. It is the same question I now answer with AI: which capabilities actually move the outcome.

Ph.D.: Ph.D. in Computer Application. Sri Satya Sai University of Technology & Medical Sciences; 2021
M.Tech.: M.Tech. in Information Technology. Karnataka State Open University; 2015
MCA: Master of Computer Applications (MCA). Sikkim Manipal University; 2013
B.Sc.: B.Sc. in Information Technology. University of Mumbai; 2010

Read the research Degree certificate

Papers

12 — ContactSalmiya, Kuwait

Put AI into daily operations.

Advisory, architecture and leadership roles in enterprise AI, ERP, cloud and security. Replies within two working days.

info@muhammad-umar.com LinkedIn Save contact

Email: info@muhammad-umar.com
Phone: +965 5777 4930
WhatsApp: Message
LinkedIn: in/mdumarp

Dr. Muhammad Umar: Enterprise AI, from pilot to daily operations.

30 modules a retail group runs on.

Ask the business. Get an analyst.

AI that writes to the ERP, under governance.